Efficiency, productivity, and quality are essential to our internal operations.
This pillar of our digitalization strategy focuses on our business processes. We assess opportunities to enhance our workflows and services through intelligent analytics and smart assistants, particularly targeting repetitive or straightforward administrative tasks. By implementing these solutions, we directly address challenges posed by skilled labor shortages and demographic shifts. Ultimately, this approach not only boosts our efficiency and productivity but also improves quality by reducing errors, such as those commonly encountered in data entry.
We handle administrative tasks digitally and with targeted automation. AI-powered assistants and structured data usage enhance decision-making and make knowledge permanently accessible — a clear contribution to our competitiveness.
Rainer Hollang, COO SPIE Germany Switzerland Austria
A robust and seamless IT landscape forms the foundation, comprising a high-performance IT infrastructure and application environment. It enables the use and holistic management of cloud computing, mobile computing, data analytics, social media, IoT, big data, AI, and software-defined networks.
We use Planon as an operational solution platform for technical services. It is fully integrated with our SAP S/4 HANA ERP system, which is being consistently rolled out across the entire SPIE Germany Switzerland Austria organization. Mobile apps, such as Mobile Field Services and job dispatch, collaborate directly with the platform, enabling optimal workflows.
To comprehensively implement data-driven solutions and intelligent analyses, we have established a Data Integration Platform. This platform was developed in collaboration with our subsidiary bridgingIT and integrates exciting use cases such as procurement reporting and FM analytics.
Another key component is our in-house ChatGPT instance, AIWA, which enables the development of AI assistants. Since SPIE’s proprietary solution does not transmit information to the public cloud, data privacy is fully ensured.
