AIWA - Your Artificial Intelligence Work Assistant
AI‑powered chatbot with dual modes enables GDPR‑compliant use for everyday tasks while providing targeted support for SPIE‑specific IT service requests.
Artificial Intelligence (AI) is more than just a buzzword—it is a key technology helping SPIE to make its processes future‑proof. With the development and pilot deployment of the GDPR‑compliant GenAI chatbot AIWA, SPIE demonstrates how AI can be applied in a focused way to optimize IT support and provide employees with a modern digital platform.
AIWA offers two core modes of operation. In the first mode, the chatbot leverages AI to resolve common IT issues quickly and efficiently. This functionality provides immediate relief for the IT department by automating routine requests. Drawing on an extensive internal knowledge base, the chatbot can seamlessly integrate even more complex inquiries into existing ticketing systems.
In the second mode, AIWA goes beyond IT support by utilizing state‑of‑the‑art Large Language Models (LLMs). In this mode, a wide range of general tasks and queries can be handled in a GDPR‑compliant manner. This capability allows the chatbot to address a variety of employee needs and highlights its potential beyond IT—bringing AI into other areas of everyday work.
By combining these two modes, SPIE ensures that AIWA is not just a short‑term solution for IT challenges, but also a long‑term platform for the broader use of AI across the organization. AIWA lays the foundation for a future‑ready digital work environment that increases efficiency and enhances employee satisfaction.
Reduced Workload for IT Service Desk
Support for Everyday Tasks
User‑Friendliness
Full GDPR Compliance
IHR KONTAKT / YOUR CONTACT
SPIE GERMANY SWITZERLAND AUSTRIA
Clarissa Hack
Leiterin / Head of Digital Transformation
clarissa.hack@spie.com
